Refund policy

Refund Policy

Because each item is made to order, we do NOT accept returns or exchanges for:

• Buyer’s remorse
• Ordering the wrong size, color, or variant
• Change of mind
• Incorrect shipping information entered at checkout
• Product variations

Damages, Defects & Incorrect Orders

Please inspect your order upon delivery and contact us immediately if:

• Your item arrives damaged
• Your item has a manufacturing defect
• You received the incorrect item which does not match the order

To request assistance, please contact us within 7 days of the recorded delivery date and include:

• Your order number
• Photos of the product
• Photos of the packaging (if applicable)

Once reviewed, we will work with our print partner and shipping carrier to resolve the issue. Please contact us at thecosmicintentioncollective@gmail.com. 

Shipping Issues

If your package is returned due to an incorrect or incomplete shipping address provided at checkout, we cannot issue a refund, though reshipment options may be available.

If tracking shows delivered but your package cannot be located, please contact the shipping carrier first.

Product Variations

Because products are printed to order, slight differences in color, placement, and appearance may occur and are not considered defects.